Dawid Kruiper Municipality
Munisipaliteit Dawid Kruiper

 


Customer Complaints Procedure

Council has adopted a procedure to register inquiries, complaints, comments and compliments. This is all part of our fully fledged eletronic complaints system.

Our complaints procedure is as follows:

Step 1 Consult our client service desks, at the entrance of the Main building (//Khara Hais) or phone the following numbers 054 338 7181/ 054 338 7075.

Step 2  Fill in the complaints register at the client service desks including your particulars and the nature of your complaint, this will enable us to capture your complaints and registered them on our electronic complaints system. You are also encouraged to lodge your complaints via e-mails.

Step 3 Once your complaint is captured on our system it will automatically be referred to the relevant departments. A unique reference number is attached to each complain.

Step 4 Clients will be informed whether their problem can be resolved immediately or not, if not the clients will be informed about the status of their problems within 3 days.

Step 5 All the departments are committed to solve complaints immediately within in the ambit of our limited resources.

Step 6 The Client Service unit is responsible for the speedy capturing and escalation of complaints to the relevant departments. Client complaints are tabled to council monthly.

Step 7 It is therefore in the best interest of our clients to register complaints, inquiries, suggestions and complements to our client service desk at the entrance of our Main Building.

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Complaints Procedure

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Swimming Pools & Reitzpark

SWIMMING POOL - TOWN

Mon - Sat: 11:00 - 20:00

Sun: 14:00 - 18:00


PABALLELO & BELLVUE

Mon - Sat: 09:00 - 18:00

Sun: 14:00 - 18:00

The swimming pool in town is used on Saturday between 11:00 and 13:00 as well as weekdays between 19:00 and 20:00 by diving club members for exercise purposes. This exercise is only done at the deep end of the swimming pool.


REITZPARK

Reitzpark is open from 08:00 till 22:00 everyday during September and March. The public should bring their own braai facilities.

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